Your Trust, Our Responsibility

At Vision Rise, we believe your trust deserves transparency. Here’s everything you need to know about how we handle orders, returns, safety, and your peace of mind.

📦 Product Policy

1. We only deal in 100% authentic, original contact lenses. Each product is quality-checked and packaged securely.
2. Refunds are not part of our policy. However, defective or incorrect products can be exchanged after review.
3. Once a lens or accessory is opened, it’s no longer eligible for exchange. Kindly inspect your parcel before breaking the seal.
   
4. Items on sale or promotion are final sale and cannot be exchanged.
5. If you’d like to exchange an unopened item, simply contact our support within 12 hours of delivery. You’ll be guided step-by-step. Note: return shipping costs will be the customer’s responsibility.
   

🔁 Exchange Conditions

1. Contact us via WhatsApp within 12 hours of receiving your order.
2. Items must be unopened, unused, and in original condition.
3. Any complaint must be registered within 3 days of delivery.
4. Your parcel will be reviewed by our team before the final decision is shared.

🛡️ Lens Safety & Usage Guide

1. Always follow your eye care professional’s advice.
   
2. Most of our colored lenses are monthly-use. Replace after 90 days max from opening.
   
3. Rinse with multi-purpose solution before and after every use. Never use tap water or homemade alternatives.
   
4. Use a clean case and fresh solution each time. No shortcuts here!
   
5. Remove lenses immediately. Clean them or consult your eye doctor if discomfort continues.
   
6. Don’t wear lenses that are folded, dried out, or come in broken/tampered blisters. Notify us right away.

📜 Legal Confidence

We’re a registered online store under national business regulations. You can find all legal details in our Terms & Conditions page. We’re committed to ethical business practices and customer-first policies.